Every customer message, answered.
Omnibox replies to your customers in Bangla, English or Banglish, using what your own documents say. When a person is needed, your team takes over in the same conversation.
We set it up on your page for you. Message us on Messenger.
Rupaliasked
নীল পাঞ্জাবিটা কি এল সাইজে আছে?
Tanvirasked
cash on delivery hobe?
Nusratasked
Do you deliver outside Dhaka?
Agent replied
জি, এল সাইজে আছে। ঢাকার ভেতরে ১–২ দিনে ডেলিভারি হয়।
Agent replied
Ji, cash on delivery te nite parben.
Agent replied
Yes, anywhere in Bangladesh, in 3 to 4 days.
- নীল পাঞ্জাবিটা কি এল সাইজে আছে?
- জি, এল সাইজে আছে। ঢাকার ভেতরে ১–২ দিনে ডেলিভারি হয়।
- cash on delivery hobe?
- Ji, cash on delivery te nite parben.
- Unified inbox and comments workspace
- AI agents tailored to each channel
- Human handoff when policy requires it
What your page hears all day
Omnibox answers every one of them, from what your own documents say.
One agent, on every channel your customers use
Connect Messenger, Instagram, WhatsApp, Telegram and website chat for each brand you manage. Comments on your posts come to the same place.
- Messenger
- Telegram
- Facebook comments
- Website chat
Built for
- Coaching and admission
- Online clothing shops
- F‑commerce pages
- Restaurants
- Salons and clinics
- Study-abroad consultancies
- Schools
- Sports venues
The agent answers. Your team sees every word.
Every conversation from every channel lands in one inbox, with live updates and full history. Anyone on your team can step in with one press, and hand back when they are done.
The old way
Six apps.Missed DMs.Lost comments.
Your team needs one queue, not another tab.
Customers message you where they already are: Instagram, WhatsApp, Messenger. Comments pile up on posts. Generic bots invent policies.
Omnibox centralizes conversations, runs knowledge-backed AI agents, and escalates to humans with full context, on inbox threads and public comments alike.
Live in an afternoon, in three steps
No scripts to write and no flow charts to draw. The agent learns from what you already have.
- 1
Connect your channels
Link Messenger, Instagram, WhatsApp, Telegram, or put the chat on your website. Each one goes to the agent you choose.
- 2
Add your documents
Paste a Google Sheet, a Google Doc, a web page or your Facebook page. Edit them in Google and the agent follows.
- 3
Let it answer, step in when needed
The agent replies in the inbox and on comments within your rules. Your team sees every conversation and can take over at any moment.
We set it up on your page for you. Message us on Messenger.
Built for businesses that sell in the chat
Inbox, comments, agents, knowledge, handoff and team permissions, designed for how social customers actually reach you.
All channels in one inbox
Instagram DMs, Messenger, WhatsApp, Telegram and web chat in one queue, with live updates and full thread history. Assign, pause the agent for one customer, reply yourself and hand back.
- Rupali Akterok, order korbo. bkash e pay kora jabe?Messenger
- Tanvir HasanCan I change the delivery address?Needs you
- Nusrat Jahanধন্যবাদ, পেয়ে গেছি।WhatsApp
Speaks the way your customers write
Bangla, English or Banglish. The agent answers in whichever one the customer used.
ডেলিভারি কত দিনে হয়?
ঢাকার ভেতরে ১–২ দিন, ঢাকার বাইরে ৩–৪ দিন।
cash on delivery hobe?
Ji, cash on delivery te nite parben.
Answers from your documents, not from guesses
Ground replies in your docs, sheets and FAQs. Where they disagree or leave something out, Omnibox asks you first.
- Products and pricesGoogle Sheet · Refreshes daily
- Shop policiesGoogle Doc
- Our Facebook pagePosts, offers and photos
From question to order without leaving the chat
Cash on delivery or bKash. Prices and totals always come from your sheet.
Example order
Blue panjabi, size L × 1৳1,450
Delivery, inside Dhaka৳70
Total৳1,520
A person is always in reach
AI requests staff when policy requires it. Timed holds, resume controls and operator-attributed replies keep trust intact.
Needs youWaiting 2 minutes
Farhana asked for a refund on an order from last week.
Comments workspace
Facebook and Instagram comments get public replies, a private Messenger follow-up when it is sensitive, and moderation, in the same inbox.
Team-ready
Owners, admins, moderators and inbox-only operators with channel permissions. Reports on conversation volume and automation.
An agent for each channel
Set what each agent may do: reply, moderate, hand off or stay silent. Run several brands from one account.
- channels, one agent across all of them
- 6
- ways of writing answered: Bangla, English, Banglish
- 3
- AI replies, whenever you want them on
- 24/7
- inbox for your whole team, with human handoff
- 1
Why Omnibox
Not another generic chatbot
Ticket desks ignore DMs. Generic bots guess at policy. Omnibox is built for social messaging and clear about when AI should stop.
See it work, then get a price
We set Omnibox up on your own page and show it answering your customers. Then we quote a price that fits your business. Every channel, every team member and the knowledge base are included.
Run Omnibox on your own page free for 7 days: we set it up, you pay nothing up front, and at the end you get a report of how many messages it answered.
We set it up on your page for you. Message us on Messenger.
FAQs
Questions, answered.
What is Omnibox?
Omnibox is an omnichannel AI agent platform: one inbox for customer DMs, chats, and social comments, with knowledge-backed automation and clean human handoff.
Which channels are supported?
Messenger, Instagram, WhatsApp, Telegram, website chat, and shareable chat links. Email is on the roadmap.
Can AI reply to public comments?
Yes. A dedicated comments workspace supports public replies, optional private Messenger follow-ups, comment deletion when policy allows, and the same handoff model as DMs.
How does human handoff work?
When AI should not answer — refunds, legal questions, missing information, or upset customers — it pauses and your team picks up from the same inbox with full context.
Will it replace my support team?
No — it deflects repetitive queries and keeps humans in the loop for high-stakes moments. Operators see attribution on their outbound messages.
How much does it cost?
It depends on how many messages your business gets. We set Omnibox up on your page and show it working first, then quote a price that fits. Message us on Messenger to start.
Your customers are already in your DMs
Stop leaving customers on seen.
Connect channels, ground your agents, and let AI hand off before it guesses. Then improve it as your policies change.
- Inbox and comments in one product
- Messenger, Instagram, WhatsApp, Telegram, and web chat
- Operators with channel permissions
- Roles for owners, admins, and inbox staff
